Excellent customer service.
The support team was extremely helpful, knowledgeable and professional throughout the process. Fast responses and genuinely friendly support.
Verified customer Recent interaction
Turning customer conversations into insight, trust and growth.
Rdentify is a customer experience and AI group. We combine website assistants, multilingual support operations and conversation analytics so businesses answer questions faster, identify friction earlier and convert more of the people they already reach.
Outsourced Customer SupportAI-Powered Lead Conversion24/7 Customer EngagementScalable Revenue Operations
Built on operational excellence
Five standards behind every engagement.
Whether it's Daysi AI or Rdentify Connect, every customer interaction is built on the same operational foundation.
Consistent.
The same quality across every channel.
Measurable.
Backed by data and continuous insight.
Accountable.
Humans in the loop, every time.
We are built to scale with you. From thousands to millions of conversations, our infrastructure, processes and people ensure consistency at every touchpoint.
Conversations handled
2.7M
↑ 24%Auditable trails, controlled access and SLA-backed reviews across regulated verticals. Every interaction is logged, scored and retrievable.
Audit coverage
100%
SLA trackedDaysi AI handles scale; Rdentify Connect handles nuance; conversation intelligence ties it together so the right work reaches the right team, every time.
AI deflection
62.5%
↑ 11%Trained on real customer interactions, not synthetic benchmarks. Tone, intent and outcome are reviewed continuously.
CSAT · last 30d
4.9 / 5
↑ verifiedDaily sampling, weekly calibration and monthly trend reviews. Quality is an operating discipline, not an afterthought.
Avg. IQS · 30d
72.5%
↑ on trackHow it worksOne customer journey.
One customer journey.
Two specialised products.
AI handles what can be automated.
Humans handle what requires expertise.
Visitor arrives
On your website
Daysi AI
Engages instantly
Answers, qualifies & captures leads
24/7 conversations
Escalates when needed
Seamless handoff
Rdentify Connect
Human support takes over
QA & oversight
Quality you can rely on
AI AssistantAutomate conversations
that drive results.
Your AI assistant that answers instantly, qualifies leads and turns visitors into customers.
24/7 AI conversations
Lead qualification
Meeting booking
Conversation analytics
Human SupportExpert human support
when it matters most.
Experienced operators provide empathetic, multilingual support with QA and compliance built in.
Multilingual support
QA & compliance
Regulated expertise
Scalable operations
Better together. AI speed. Human expertise. Measurable impact.
Why now
AI changed expectations. Most businesses haven't caught up.
Customers expect instant answers, personalised experiences and seamless support. Meanwhile teams are overloaded, data sits unused and AI often feels impersonal. Rdentify exists to close that gap, practically, and with measurable results.
VS
Old modelCommon today
Disconnected support,
missing context.
- Slow, queue-based supportAvg. first response8m 42s
- Fragmented tools and channelsTools per agent6+
- Reactive, ticket-driven operationsRepeat contacts31%
- Reports without underlying insightConversations reviewed<2%
- AI bolted on, disconnected from teamsHandoff failure rate24%
- High agent turnover and burnoutAnnual attrition45%
- Inconsistent experience across shifts and channelsExperience varianceHigh
- No proactive risk or escalation detectionEscalations caught early8%
Rdentify modelOperational reality
Conversations as a
measurable advantage.
- AI-assisted conversations from first messageFirst-touch resolution68%
- Operational visibility across channelsChannels unifiedAll
- Conversation intelligence as a daily inputConversations analysed100%
- Measurable QA and reviewer trailsAvg. QA score72.5%
- Faster resolutions with human ownershipAvg. handle time-38%
- Human-centred automation, not replacementCSAT after rollout+22%
- Proactive retention and wellbeing signalsAgent retention+34%
R
72.5%
QA Score
98.2%
SLA on track
16.7%
Escalation rate
13m 30s
Avg. chat duration
Insight · Analytics & QA
Every conversation becomes signal.
We turn customer conversations into structured insight: top intents, recurring issues, sentiment trends, conversion blockers and QA scoring. Operational reality, not vanity dashboards.
- Recurring customer issues, ranked by volume and revenue impact.
- Sentiment and CSAT trends across channels and languages.
- Conversion blockers and missed-opportunity flags.
- Escalation, QA scoring and human review workflows.
Conversation intelligence · Last 30 days
Avg. sentiment
+0.42
CSAT
4.7
QA score
93.4
Resolved by AI
74%
Sentiment trend
+12% vs prev.Top customer intents
- Payout / withdrawal1,240
- KYC document upload864
- Bonus terms & wagering612
- Account access488
- Pricing / upgrade314
Conversion blockers flagged
- Payment method declined at step 3+18%
- Verification doc rejected, no reason given+11%
- Pricing page exit before talking to sales+9%
Operational Excellence · Rdentify Connect
Customer experience you can actually measure.
Rdentify Connect combines multilingual support teams, QA oversight, escalation monitoring and conversation analytics, so businesses deliver faster, more consistent customer experiences at scale.
QA monitoredInsight-drivenHuman-reviewedSLA trackedCompliance-aware
QA monitored
344
Conversations · 7d
18% vs last 7 days
QA monitored
00:00:40
Avg. response time
12% faster vs last 7 days
QA monitored
199
Customers supported
14% vs last 7 days
QA monitored
13m 30s
Avg. chat duration
8% vs last 7 days
QA performance overview
IQS · 30d
72.5%
Reviews
1,248
Agents
32
QA categories
- Communication & soft skills79%
- Process adherence76%
- Resolution accuracy63%
- Tone & empathy84%
Agent scorecards
Sampled daily- LM
Agent · L. M.
EN · ES
94 - RP
Agent · R. P.
PT · EN
89 - SC
Agent · S. C.
IT · FR
81 - DK
Agent · D. K.
EN
73
Live support operations
Avg response
00:00:40
Max response
00:03:43
Chats · week
344
Customers
199
Conversation volume · 24h
Peak 14:0000:0006:0012:0018:0023:00
SLA on track · 98.2%Team activity tracked in real time
Escalation & SLA insight
Escalation rate
16.7%
Response SLA breach
10.1%
Resolution SLA breach
9.2%
AI override rate
62.5%
Response lifecycle
Last 7 days- 01Received100%
- 02Triaged96%
- 03Resolved L178%
- 04Escalated L222%
- 05Closed91%
Operational bottlenecks
Stakeholder visibility- +14%
KYC verification delay
Routed to Compliance
- +9%
Refund approval > 24h
Routed to Finance
- +6%
Outage triage handoff
Routed to On-call
- +4%
Repeat contact · billing
Routed to L2 support
Customer voice
What real customers say after a real conversation.
4.9 / 5 · across recent interactions
Couldn't ask for a better experience.
The team made everything simple and stress-free from start to finish. Quick replies and very personable support throughout.
Verified customer Unprompted review
Stayed with me until it was resolved.
The agent stayed in the chat with me until everything was sorted. Really appreciated the patience and ownership shown throughout.
Verified customer Recent interaction
Professional and genuinely attentive.
Responsive, attentive and clearly cared about getting it right. The level of customer care really stood out.
Verified customer Unprompted review
How Rdentify Connect works
Not just outsourced support, but support operations enhanced by analytics.
A repeatable operating model that turns every customer conversation into measurable improvement.
- 01
Customer conversations
Multilingual intake across chat, email and voice, captured cleanly from the first message.
- 02
QA & review monitoring
Sampled and scored daily across communication, process and resolution accuracy.
- 03
Escalation & SLA tracking
Compliance, billing and on-call paths with response and resolution SLAs measured continuously.
- 04
Insight & trend analysis
Recurring issues, intent and sentiment surfaced weekly to product, ops and leadership.
- 05
Operational improvement
Findings translated into agent coaching, knowledge updates and product change requests.
Conversation IntelligenceInsight-Driven SupportQA-Led OperationsAI-Assisted OversightHuman-Centred Operations
Inside the platform
Real operational insight, across the whole conversation lifecycle.
Conversation assistants, analytics, QA, escalation and reporting, all designed to fit into how customer-facing teams actually operate.
Daysi
Conversation assistant UI
Live answers, intent capture and human handoff in one stream.
Insight
Conversation analytics dashboard
Top intents, sentiment trends, recurring issues across channels.
Connect
Escalation reporting
Stakeholder routing, SLA timers and reviewer notes per case.
Quality
QA analytics
Agent scorecards, category breakdowns and reviewer sampling.
Trust
Human-feel & trust scoring
How conversations actually felt: tone, clarity, ownership.
Live
Live conversation analysis
In-flight signal: intent shifts, risk markers, escalation flags.
Ops
Operational reporting
Weekly operating reviews shared with product, ops and leadership.
Workflow
Support workflow examples
Intake → resolve → escalate → QA → insight, with reviewer trails.
Framed placeholders. Replaceable with real product screenshots without layout change.
Trust through transparency
Visibility creates trust.
Rdentify focuses on measurable quality, operational visibility and conversation intelligence, helping businesses understand not just what happened, but why.
Operational trust score
94.1
1.8 vs 30dQA SCORE
93
SLA SCORE
96
CSAT SCORE
92
Composed from
QA sampling
SLA adherence
Sentiment
Escalation health
Reviewer notes
QA oversight
Sampled and scored daily across communication, process and accuracy.
Escalation visibility
Compliance, billing and on-call routing with reviewer trails.
Sentiment monitoring
Sentiment and CSAT tracked across channels and languages.
Conversation analytics
Top intents, recurring issues and conversion blockers, ranked weekly.
SLA tracking
Response and resolution SLAs measured continuously, not retrospectively.
Human review
Reviewer notes on sampled conversations feed back into coaching.
AI-assisted operations
AI used as a co-pilot for agents, with overrides tracked transparently.
Operational reporting
Weekly operating reviews shared with product, ops and leadership.
Conversations analysed
24.8K
12% vs 30dEscalations
1.6K
8% vs 30dSLA met
98.2%
1.3% vs 30dCSAT
4.6/5
0.2 vs 30dThe operators
Built by operators, not just marketers.
Rdentify combines experience across customer operations, analytics, compliance and technology to build practical systems that improve real customer interactions.
RG
Portrait
Founder & CEO
Operations & Strategy
Two decades operating customer-facing teams in regulated and high-volume environments.
AT
Portrait
Head of Product
Daysi AI
Builds practical AI tools that ship, focused on real conversations, not benchmarks.
MS
Portrait
Head of Operations
Rdentify Connect
Runs multilingual support hubs with a QA-led operating model.
EN
Portrait
Head of Insight
Analytics & QA
Translates conversation data into product, ops and leadership decisions.
Leadership detail to be published. Placeholder portraits will be replaced with team photography.
Philosophy
Technology should make businesses feel more human, not less.
We're a group of operators, engineers and analysts. We've felt the gap between AI promises and operational reality, so we built Rdentify to close it, with services and software that move real business numbers.
01
Practical innovation
We ship what works in production, not what sounds good on a deck.
02
Transparency
Plain language, honest metrics, no black-box claims.
03
Earned trust
Built for environments where compliance and quality are non-negotiable.
04
Measurable impact
Faster response, higher conversion, better retention. Tracked, not assumed.
05
People-first thinking
Technology serves humans: customers, agents and operators alike.
06
Operators, not theorists
Engineers and analysts who have run the rooms we build for.
Let's improve a real conversation
Turn your next customer conversation into insight, trust and growth.
Tell us about the conversations you want to improve, whether visitor chat, support volume, multilingual operations or analytics. We'll walk you through what good looks like, with the numbers behind it.