Customer support is the frontline of any business, where agents play a pivotal role in addressing customer concerns and ensuring satisfaction. In […]

How has the integration of AI and NLP improved the efficiency and effectiveness of customer service operations in the iGaming industry? DB: […]

At Rdentify, we are passionate about revolutionising the gaming industry by promoting responsible gambling practices and ensuring a sustainable gaming environment. As […]

We are excited to announce our new partnership with Rightway Compliance, a UK-based risk management, audit and training consultancy helping organisations achieve […]

As Rdentify continues to move forward in a new period of commercial success, we’re pleased to announce the launch of our brand-new […]

In June, the Gambling Commission released its latest findings on the information needs of gambling consumers. This explores consumer attitudes towards receiving […]

In a continually shifting landscape, gambling firms will need to overcome several barriers if they want to ensure their commercial success. At […]

Identifying customers who may be vulnerable or susceptible to harm can be a complex process. Each consumer is different, and operators cannot […]

In April, the Gambling Commission released its first-quarter findings on Problem Gambling in 2022, with aim of monitoring participation levels. The regulator […]

We now live in a world where we take technology for granted. Automations and mobile apps have become second nature to us, […]

Welcoming a new phase of innovation and development with our brand-new collaborators Neccton. As Rdentify continues to move into an exciting new […]

As commerce continues to shift online, it’s clear that digitalisation is absolutely essential for modern customer service. It is key to connecting […]