Rdentify Protect

Real-Time Customer Conversation Protection

Retain your customers, empower your decisions, and elevate your customer support with Rdentify Protect.

Our unique solution offers comprehensive real-time analysis of customer conversations across various platforms, ensuring enhanced security, efficiency, and informed decision-making.

Strategic Benefits

Rdentify Protect enhances customer value and agent performance with custom risk assessment scores for quick decision-making and real-time insights into agent-customer interactions. Our evidence-based strategies drive operational efficiency, customer satisfaction, and business outcomes.

Enhanced Compliance

Rdentify Protect ensures robust regulatory compliance and risk mitigation through real-time AI monitoring of interactions. This flags potential issues reducing your risk. Our solution improves risk management and customer satisfaction, delivering cost savings and protecting brand reputation.

Seamless Integration

Rdentify Protect integrates seamlessly with your existing systems and workflows. It provides real-time actionable scores and advice, and can be set up in under an hour, ensuring rapid deployment.

Holistic Conversation Analysis

Rdentify Protect analyses customer interactions across multiple channels in real-time, including live chats, emails, telephone, and bot conversations. This analysis enhances agent performance, improves customer satisfaction, reduces risk and drives measurable ROI.

Intuitive Interface

Rdentify Protect has a user-friendly interface that allows for in-depth trend analysis. This enhances decision-making, leading to superior support. It also guarantees quality assurance and governance of customer interactions.

Why choose Rdentify Protect?

Gain comprehensive insight into all customer communications.
⁠Quickly address customer issues and minimise escalations.
⁠Identify top-performing customer support agents with ease.
⁠Quality assurance for customer support communications.
In-depth understanding of customer pain points and satisfaction levels.
⁠Fully auditable to evidence compliance.
⁠Tailored real-time interventions for improved outcomes.

Our Commitment

Rdentify Protect is more than a solution; it’s your shield against potential threats and your key to enhanced customer support. With our robust protection mechanisms, your customers, teams, and stakeholders are secured, ensuring compliance, efficiency, and customer satisfaction.